Starting fall semester 2003, the Worcester State username and password policy has changed. Students, faculty and staff will now use a single username to access WSC technology systems. Below are the most common questions about the new policy. If your question is not answered here, please contact the Information Technologies Help Desk at 508.929.8856 or help@worcester.edu.

Q      Who is eligible for a WSC username and password?

A       WSC students

A       WSC Faculty

A       WSC Staff
 

Q      How do I get a username and password?

A       Prior to the start of each semester, students should receive their username and password in the mail. You should receive your username and password two weeks before the start of classes.

A       Faculty will receive their username and password through interdepartmental mail.

A       Staff will receive their username and password through interdepartmental mail.
 

Q      What if I already have a WSC username and password?

A       If you already have a WSC username and password you will only notice a couple of differences. Your username will remain the same, but you may notice a difference in your password. Your current user information will work with LancerMail, but you will need to use your new information to access Blackboard and LancerWeb. Your old Blackboard and LancerWeb accounts will no longer work.
 

Q      What do I do if I don’t receive a username and password before classes start?

A       You will need to go to the Information Technologies help desk and request them. In order to have a username and password assigned to you, you will need a valid student ID or a current schedule and a photo ID. The IT help desk is located in LRC-312 and is open M-F 8:30am-4:30pm.
 

Q      I requested a username and password; how long will it take to have one assigned to me?

A       In most cases, we will be able to give you your username and password immediately, but it will take 24 hours, during normal business days, to activate them.
 

Q      Does my username and password ever expire?

A       To keep your username and password active you need to log into the WSC email system (LancerMail) at least once every 6 months. If you username and password are inactive for longer than 6 months they will be temporally disabled and you will need to contact Information Technologies to have them reactivated.
 

Q      What does my username and password grant me access to?

A       WSC Computers

A       LancerMail

A       Blackboard

A       LancerWeb
 

Q      What is LancerMail and how do I access it?

A       LancerMail is the WSC email system.

A       You can access LancerMail by visiting http://lancermail.worcester.edu. At the login prompt you will need to enter your domain\username in the username field and your password in the password field. Students should enter acl\”username” in the username field (where “username” is your WSC username). Faculty and staff should enter wsc_domain\”username” in the username field (where “username” is your WSC username).

A       For more information on LancerMail, visit http://wwwfac.worcester.edu/it/howto/howto.htm.
 

 Q      What is Blackboard and how do I access it?

A       Blackboard is WSCs online learning tool. Online classes are delivered through Blackboard and many traditional classes use Blackboard as an enhancement.

A       You can access Blackboard by visiting http://blackboard.worcester.edu.

A       For more information on Blackboard, visit http://online.worcester.edu.
 

 Q      What is LancerWeb and how do I access it?

A       LancerWeb is WSCs online registration tool.

A       You can access LancerWeb by visiting http://lancerweb.worcester.edu.