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Program Coordinator: Dr. Maureen Power
508-929-8629
email: mepower@worcester.edu
ADMISSION REQUIREMENTS: General admission requirements
for graduate study. In addition, applications will be individually
reviewed by the department, and applicants will be selected
on the basis of their motivation, career goals and/or established
experience in the nonprofit, public, human service, or health-care
sectors.
REQUIREMENTS OF THE PROGRAM: Thirty-six (36) graduate
credits including the following twenty-one (21) credit core:
NM 930 Communications for Effective Management
NM 942 Organizational Theory & Effective Intervention
NM 945 Financial Management
NM 946 Seminar in Program Analysis & Evaluation
NM 949 Strategic Decision Support Systems
NM 954 Ethics, Professionalism & Leadership
NM 997 Human Resource Management
Three (3) electives, nine (9) credits total, are required.
They may be taken in any of the listed prescribed concentrations.
Relevant graduate courses not listed may be taken if pre-approved
by the faculty advisor. In choosing their electives, students
often take a generalist approach; that is, they select courses
in order to acquire a breadth of knowledge in the field of
management. However, recognizing that some students may prefer
to obtain in-depth knowledge in a particular area of professional
interest, the Program in Nonprofit Management has developed
clusters of courses which enable students to focus the selection
of their electives in a specialized concentration. Whichever
path the student decides to follow, the choice of elective
courses is determined with the assistance of an academic advisor.
Action Research I & II is a capstone experience. It will
be possible for students to take Action Research I after they
have completed 5 of the Core. Action Research II can only
be taken after the entire core is completed. When students
register into Action Research II, they will work with an individual
faculty member. The duration of time students take for the
project is to be determined by the student in dialogue with
the faculty member. Three faculty members will read the final
research project. Students will complete the personal and
program evaluation prior to graduation.
In addition to the core courses listed above, and the capstone
experience (Action Research I & II), three (3) electives,
for a total of nine (9) additional credits, are required.
The electives may be selected from any of these listed concentrations.
Electives may be chosen in one of the following concentration
areas:
General Non-Profit Management
Public Agency Management
Human Service Management
Helath Care Management
Human Resource Training and Development
Capstone Experience
Each candidate must also complete a final six (6) credit
Action/Research Project in their concentration. This is a
closure requirement which provides the student an opportunity
to work with a faculty member on a research project. This
capstone experience both encourages and expects students to
produce publishable quality research papers.
NM 990 Action Research I
NM 991 Action Research II
Nonprofit Management Courses (Graduate)
NM/HC 905 Marketing the Health Care Organization
Prerequisites: HGC 900, HC 901
Application of marketing tools and concepts to health care
organizations. Market research and project development, pricing,
publicity, and delivery systems.
3 credits.
NM/HC 908 Legal, Regulatory and Ethical Issues in Health
Care
Prerequisite: HC 900
An overview of the legal and regulatory framework governing
health care from both the manager and the client’s point
of view. Legal rights and duties of patients and health-care
providers, hospital liability, hospital-physician relationships,
patients’ rights, informed consent, privacy and confidentiality,
negligence and malpractice.
3 credits.
NM 930 Communications for Effective Management
This course stresses the behavioral aspects of organizational
communication, such as impact of power, persuasion, values,
status, and role of the communication process; barriers to
communication; conflict management; and, group communication.
Examination of the principles and practices of effective communication,
focusing on oral and written communication styles.
3 credits
NM 911 Global Health Issues and Human Rights
Understanding health and human right issues from a global
perspective of the economic political, social and cultural
forces which impact on health and health services.
3 credits.
NM 931 Seminar in Critical Issues for Nonprofit Management
Discussion of cutting-edge issues in nonprofit management
and the larger surrounding society, including reinvention,
outsourcing, total quality (TQM), technological advances,
and global positioning. The seminar will provide opportunities
for students to explore critical issues with visiting field
practitioners and a variety of regular faculty members. The
course is designed to allow students to stay current in the
field of nonprofit management.
3 credits.
NM 932 Practices in Community Organization
Studies the principles and methods of effective community
organization as a process of helping people and communities
to help themselves. Range of theoretical and pragmatic approaches
considered.
3 credits.
NM 940 Leadership Skills and Group Dynamics
Explores the nature and principles of effective group and
organizational leadership. Students participate in a group
which studies its own leadership process. Examples will be
taken from therapy groups, business/organizational situations,
classrooms, and other case studies. Emphasis upon the components
of effective leadership and followership in small groups and
organizations. Group formation, group roles, group stages,
and group conflicts are studied.
3 credits.
NM 942 Organizational Theory and Effective Intervention
Organizational theory and development strategies considered.
Formal and informal aspects organizations, authority structures,
specialization and integration of functions, and the role
of professional managers.
3 credits.
NM 944 Politics and Public Policy
An explication of the nature of political power and the influence
of power upon the delivery of various types of nonprofit,
public, health care and human services.
3 credits.
NM 945 Financial Management for Nonprofit Organizations
Theoretical and practical approaches to the allocation and
control of financial resources in non-profit settings. Conventional
and nonconventional budgeting techniques, cost/benefit analysis
and preparation of financial statements.
3 credits.
NM 946 Seminar in Program Analysis and Evaluation
Explores philosophical issues, politics , and specific
evaluation instruments involved in effective program analysis
upon utilization of computer systems.
3 credits.
NM 948 Advanced Staff Development
Examines the management and implementation of staff development
and training programs in organizations. Explores basic concepts
and theories of management styles relative to the learning
styles of both employee and supervisor.
Participants assess their management styles by means of self-assessment
instruments and simulations.
3 credits
NM 949 Strategic Decision Support Systems
Theoretical and practical aspects of collecting and interpreting
strategic information an and using the results in organizational
decision making. Includes computerized and noncomputerized
sources of external data, selection and reprocessing of internal
data, alternative means of storage and retrieval, and effective
utilization in dynamic strategic decision processes.
3 credits.
NM 950 Unions and the Public Sector
An intensive examination of key collective bargaining topics.
Topics include grievance-arbitration processes, productivity
bargaining, and impasse resolutions in the public sector.
3 credits.
NM 951 Effective Grant Proposals and Fund Raising Strategies
The conceptualization, design and improvisation of effective
grant proposals and fund raising strategies.
3 credits.
NM 954 Ethics, Professionalism, & Leadership
In-depth exploration of the fundamental and moral issues that
pose dilemmas for leaders and managers of various public,
nonprofit and health care organizations. Course provides comprehensive
discussion of the meaning of professionalism and the role
of leadership under difficult circumstances and/or settings.
Topics include: organizational mission, funding sources, clients
or constituencies, board of directors, volunteers and staff.
3 credits.
NM 955 Board Relationships & Volunteer Management
An informative and critical look at the role of support volunteers
as well as the role of volunteer boards of directors in the
governance of nonprofit organizations. Relationships between
the board and professional managers and program staff are
analyzed as are the relationships between paid staff and volunteer
members. Methods of recruiting, developing, motivating, and
training, volunteers for all roles are explored.
3 credits.
NM 960 Seminar in Critical Issues for Health Care Management
This seminar examines important topical issues in health services
management and policy. It surveys selected current issues
in health care management and policy at the local, regional,
national, and international levels. Selected topics may include:
physician payment t reform, uncompensated medical care, quality
of medical care, confidentiality and legal implications. Topics
will change to remain timely and relevant.
3 credits.
NM 961 Health Care Law
Exploration of the relationship between law and health care.
Legal rights and duties of patients and providers of health
services are discussed. Topics include: hospital liability,
hospital-physician relationships, patientsí rights
and informed consent, privacy and confidentiality, negligence,
and malpractice.
3 credits.
NM 962 Management of Gerontological Programs
Emphasizes administration of health care services for the
aged, along with the issues that affect these services. Examines
the structure and functions of publicly and privately funded
programs and organizations providing health services to the
aged. Acquaints students with the planning process and resources
available for meeting the needs of the elderly. Provides broad
knowledge of health care services for the aged and their implementation.
3 credits.
NM 963 Nonprofit Law
Course provides a comprehensive overview of the legal, regulatory
and policy issues governing nonprofit organizations today.
Includes discussion of legal principles and research methods
challenging contemporary nonprofit organizations. Specific
procedures such as steps for incorporation, reporting and
maintaining tax-exempt status, and other legal requirements
will also be addressed.
3 credits.
NM 970 Issues in Clinical Case Management
Introduction to managerial, clinical and ethical issues in
effective case management in the human services. Various models
of case management thoroughly explored.
3 credits.
NM 971 Issues in Residential and Long-term Care
Theory, philosophy and behavioral aspects of administration
and management of residential and long-term care facilities.
Role of administrators relative to management, community activities,
public relations, ethical practices, licensure, as well as
state and federal requirements.
3 credits.
NM 990 & NM 991 Action Research I and Action Research
II
Prerequisite: A minimum of six previous courses in the program.
Students design and implement an Action Research paper. Students
will be encouraged and expected to produce publishable quality
research papers. Designed to provide students with the writing,
analytic and research tools required by professional public,
healthcare, and not-for-profit managers. Emphasis given to
the methods of problem identification; developing a research
strategy and formal research proposal; identification of secondary
sources essential to public policy and management research;
review of existing literature and documents; overview of social
science research methods; and, a special emphasis on improving
the students ability to write concisely, knowledgeably, and
in a persuasive style.
3 credits each section, 6 credits total required.
NM 992 Fundraising, Development and Community Relations
Exploration of fundraising, resource development, and community
relations as an integrated approach to organizational development.
Course covers state-of-the-art fundraising, board development,
and public relations techniques. Topics include: identification
and cultivation of benefactors; prospecting; personal and
telephone solicitations; direct mail; annual fund; capital
campaigns; planned giving; utilization of volunteers and staff;
communications with publics; internal and external public
relations programs.
3 credits.
NM 993 Marketing in Nonprofit Organizations
Examination of the role of marketing concepts and tools in
nonprofit organizations. Marketing research, product development,
pricing, advertising, publicity, and market control studied
in the nonprofit sphere.
3 credits.
NM 994 Assigned Readings
Prerequisite : NM 940
Independent study under faculty supervision. Student will
define area of advanced study in an area of nonprofit, health
care, public agency, human service or human resource training
and development.
3 credits.
NM 995 Accounting and Budgeting for Public Management
Introduction to accounting and budgeting concepts as applied
to management in federal, state, or local public agencies.
Topics include control limit theorem, confidence intervals,
probability values, analysis of variance, simple and multiple
regression and partial and multiple correlations.
3 credits.
NM 996 Public Law
Legal framework and constraints within which nonprofit administrators
operate. Discussion of rights and responsibilities, and discretionary
limits of managerial decision-making.
3 credits.
NM 997 Human Resource Management
Comprehensive course in human resource management including:
manpower planning, recruitment and selection practices, employee
evaluation, labor relations, federal and state employment
regulations. Human resource management goes far beyond compliance
with the law, it is also a critical management function which
impacts every organization's most important resource —
its employees. This course examines both the compliance and
management issues of the human resource function.
3 credits.
NM 998 Research
Prerequisite: NM 940
Supervised research in nonprofit, healthcare, human service,
public agency, or human resource training and development.
Students will learn a variety of research tools specifically
relevant to research in nonprofit organizations.
3 credits.
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