Proactive supervisors are leaders who constantly seek ways to improve the performance of their departments. They know that they must make timely changes to stay competitive, and views their jobs as one of competing with past performance to improve quality and productivity. The proactive supervisor also takes a positive approach to solving problems, knowing that problem situations provide excellent opportunities to demonstrate skills.

The first-line leader needs skills in problem solving, improving productivity, communicating ideas and implementing changes in order to become a proactive leader. The purpose of this course is to provide the supervisor with those special management tools. Participants will learn:

1. A structured approach to problem solving that brings results.

2. Where to find problem solutions that already exist.

3. Eight key steps to help find the best problem solution.

4. How methods improvement can enhance career opportunities.

5. Six guidelines to help improve productivity.

6. Three structured methods for analyzing and improving jobs.

7. The technical and social aspects of making changes.

8. Why the supervisor is the organization's primary change agent.

9. Nine steps for successfully implementing changes.

10. How to overcome resistance to change.

11. The best way to sell ideas to upper management.

12. How to make a formal presentation.

13. How to justify requests for capital expenditures.

14. The most effective way to implement your ideas