While there may be several management levels in an organization, it is the first-line managers who maintain the day to day operations of the company and implement the policies and procedures of senior management. This program is designed to help the first-line manager set realistic and achievable goals for the department. The program goes on to show the first-line manager how to plan, organize and direct resources to achieve objectives. Then the program illustrates how the manager can use control to ensure success.

This program covers the details of the management process and will provide supervisors with specific practical techniques to assist them in their roles within the company. Upon completion, participants will be able to set and achieve goals that are responsive to the needs of the company and its customers.  Participants will learn:

1. The management process and how it works.

2. To focus activities using the concept of Management by Objectives.

3. How to develop S.M.A.R.T. goals.

4. How planning and organizing are closely linked functions.

5. Seven key steps in the planning process.

6. Why contingency plans are needed in every department.

7. Five elements to consider when assigning people to jobs.

8. Series and parallel scheduling benefits and applications.

9. Seven ways to estimate how long it takes to do a job.

10. Nine factors to consider when setting priorities.

11. 35 ideas to help manage time.

12. Measuring and reporting techniques for tracking performance.

13. To avoid 10 common pitfalls that result in failure.