Human Needs, Motivators and Attitudes

Of all the resources we manage, people are the most complex and difficult. Yet the management of people occupies the majority of the first-line manager's time. This course is designed to help first-line managers understand themselves and the people on their teams. When leaders understand their personal styles and values, they can utilize strengths and work to overcome weaknesses. Further, as leaders gain awareness of themselves, they also begin to develop insight into others. They begin to understand their motivators, attitudes, goals and reasons for working. Perhaps most importantly, by understanding themselves and others, leaders can adjust their interaction to be most effective in getting their people to achieve department and company goals.

The program is taught with an orientation toward real-life situations. The topics are presented in a practical way so they can be immediately applied on the job. Participants will learn:

1. What it takes to be an effective supervisor.

2. The key functions of the supervisor in the management team.

3. To identify individual needs, motivators, attitudes, and values regarding work and life.

4. The strengths and weaknesses associated with individual styles.

5. How to motivate other people to do their jobs more effectively.

6. To develop sensitivity - the ability to understand others.

7. That expectations often become self-fulfilling prophecies.

8. That attitudes are learned and can be changed.

9. How to avoid "people problems."

10. How ego states affect the supervisory process.

11. When to adjust your supervisory style.

12. The factors at work that affect on-the-job performance.

13. The factors outside of work that influence on-the-job performance.

14. How to apply course concepts to actual management situations.

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