Your on-the-job skill most likely brought you to your first management job. Most people become managers because they are good workers. But, as a manager, you can't do the job yourself. Instead you must get other people to do the job themselves so that you meet your accountabilities. To be most effective in this role, you develop a special relationship with your employees as individuals and in groups. You must be able to get each employee to do willingly the things that must be done get your people to work together in a spirit of cooperation and harmony.

This 24-hour program will develop your skills as a manager. Featuring real-life situations, you will encounter practical applications to your job and future career. You will learn:

1. The management process and how it works.

2. Focusing your activities through Management by Objectives.

3. Developing S.M.A.R.T. goals.

4. Planning and organizing: two closely linked functions.

5. Seven key steps in the planning process.

6. Why contingency plans are needed in every department.

7. Five elements to consider when assigning people to jobs.

8. Series and parallel scheduling: benefits and applications.

9. Seven ways to estimate how long it takes to do a job.

10. Nine factors to consider when setting priorities.

11. 35 ideas to help manage time.

12. Measuring and reporting techniques to track your own and your subordinates performance.

13. 10 common pitfalls to avoid that result in failure.

14. How to use control to ensure success.