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Are you unclear about
how new system enhancements impact business processes? Are you aware of
situations in which it takes longer than necessary to process a sales
order or satisfy a customer request? Or perhaps you cannot retrieve
accurate and timely information for a business application of data
warehouse? These are the type of conditions that can signal the need for
examining and optimizing business processes. The Business Process
Mapping and Optimization (BPM & O) workshop includes methodologies to
map and examine current business processes.
BPM & O techniques can
also provide improved alignment of business processes with strategic
goals. The benefits of business process optimization include increased
profitability, greater market share and improved customer service. Other
potential benefits include greater returns of investment and faster
processing times.
In this workshop,
participants will analyze and re-engineer business workflows that are
based on their work related processes and case studies. They will learn
about the various stages of business process optimization, including
preparation, mobilization, discovery, identification, visioning, design,
development, deployment, assessment and continuous improvement. In
addition, participants will learn techniques to identify areas for
optimization and to structure and promote business improvements. |
